Return Policy

Our policy lasts 30 days after your order has been delivered. To be eligible for a return, your item must be unused and in original packaging.

 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your original method of payment.

 

How to return

Please send us an email with the subject line "Return" to info@cocoariver.ca. We will provide you with an address you should send your item to. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable and will be deducted from your total refund. You should consider using a trackable shipping service or purchasing shipping insurance as we don’t guarantee that we will receive your returned item.